Environmental, Social and Governance (ESG)

We accord the highest importance towards the safety and security of our guests and anyone who visits our properties. Standard safety and security practices are incorporated into all our hotel operations and activities, and these are regularly reviewed to ensure they are sufficient. In our hotel kitchens, we strictly adhere to regulated food safety standards to ensure the highest levels of food safety. To ensure customers & employee safety we undertake quarterly audits from an external company (NSF) to ensure health & safety, hygiene & fire compliance which are shared and regularly reviewed with the General Managers of the hotels.

We take our data protection and privacy obligations very seriously. We have established internal policies and processes to comply with applicable data protection laws, including the UK's Data Protection Act 1998 and The European General Data Protection Regulation, which came into force in May 2018.

The hospitality industry is based on relationships and at the Clermont Hotel Group we work hard to ensure that we have the right people in the organisation who share in our values and can provide exceptional guest experiences. We want to create a place where people want to work, where they have the right tools and environment to do great work, and where they can develop skills to enable them to progress their careers through us.

Our supply chain include outsource of housekeeping services, some IT service provision, food and beverage contracts and other operational contracts. We ensure that employment practises are considered as part of the procurement process and include appropriate questions on ethical employment in tenders and assess the responses provided. We ensure that the way in which we work with our suppliers does not contribute to the use of illegal or unethical employment practices within the supply chain.

All our suppliers are expected to sign up to our supplier code of conduct which outlines our expectations in respect of modern slavery, human rights and ethical employment practises. We monitor the employment practices of our high-risk suppliers, making this a standard agenda item for all contract management meetings and reviews.

Our policies on human trafficking and slavery:

We are committed to ensuring that there is no slavery or human trafficking in any part of our business or supply chain, including the use of our hotels as locations to facilitate or support human trafficking or modern slavery.

Our Modern Slavery policy reflects our commitment to implementing and enforcing effective processes and controls to ensure slavery and human trafficking is not taking place in our business.

We have clear procedures in place to identify and assess potential risk areas which include inappropriate employment practices and use of our hotels to facilitate slavery or human trafficking. We regularly review risks through our Risk Committee and have a robust process in place to protect whistleblowers.

Training:

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our business and supply chains we provide relevant training to our staff.

Associated partnerships:

The Clermont Hotel Group is proud to be part of the Stop Slavery Hotel Industry Network, which seeks to works collectively to realise a vision of a slavery-free industry

The Network is committed to meeting regularly to share experiences, current good practice, to learn from individual situations, and facilitate action to ensure that our industry is not a soft target for modern slavery.